Return Policy

Shipping

Prairie Boutique ships merchandise to locations within the Continental United States for a flat rate of $4.95 per order.  All orders over $50 (in the US) ship free. Orders are shipped within 48 hours of purchase. Orders are shipped via USPS priority or first class depending on weight and usually arrive between 2-5 business days.

  

The risk of loss for all merchandise ordered on this website passes to you when the merchandise is delivered to USPS. Therefore, we are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise. 

 

Returns

Return items MUST be postmarked within 14 days of receiving your order. The customer will be refunded with in-store credit for the amount they originally purchased the item(s) at. In store credit will be issued via a gift card code sent to your email within 1-2 business days after receiving your return which you can then use on your next purchase. Merchandise must be in original condition. 

 

Prairie Boutique is ONLINE ONLY and orders must be returned by shipping. Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you. You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package. 

All SALE merchandise are Final Sale and cannot be returned unless the same product is requested in a different size if available.  We reserve the right to reject any item returned to us. Any items that appear to have been worn, altered, or are received by us after the return period will be returned to the customer at the customer’s expense.  Any items that smell like smoke will not be accepted and will be returned to the customer at the customers expense.  Please contact us by email (orders@shopprairie.com) or Facebook message to request a return and the return address prior to sending any items back. Any items returned without contacting Prairie Boutique to request a return have the right to be denied and returned at the customers expense or charged a 10% restocking fee.

Please include your invoice or a note with your name and order # along with the items being returned.

 

Damaged/Defective Items

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.

 

If you receive a defective item, please do as follows:

Email pictures of the defective or damaged area to orders@shopprairie.com.

Include the order # and product name of the item.

Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.

 

Exchanges

If you would like to exchange an item please notify us so that we can hold the item for you.  If you request an exchange the returned item must be received within 5 business days of the request or we cannot ensure the exchange item will be held and available for exchange anymore.  The item for exchange will be sent out 24-48 hours after the returned item is received and only if the returned item is in the original condition.  The customer is still responsible for shipping on the returned item.

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